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Written by Saptarshi SarkarAugust 24, 2023 The incorporation of artificial intelligence (AI) has given rise to creative solutions that expedite processes and improve user experiences in today’s fast changing digital ecosystem. The use of voicebots for customer interactions is one such revolutionary invention. These AI-powered virtual assistants are revolutionizing the way we use technology and have
Written by Saptarshi SarkarAugust 23, 2023 Natural Language Understanding (NLU), a subset of Natural Language Processing (NLP), aims to close the communication gap between humans and computers. In essence, NLU gives computers the ability to understand the meaning, context, and intent of words and phrases in addition to simply recognizing them. By enabling computers to comprehend
Written by Saptarshi SarkarAugust 22, 2023 The voice characteristics of every individual depend on the anatomy of their throat. Voice biometrics utilizes these speaker-specific voice features to authenticate users. If you are wondering how passive voice biometrics works, read on. Passive Voice Biometrics: The Workings In passive voice biometrics, the user is authenticated seamlessly in the
Written by Saptarshi SarkarAugust 21, 2023 Most businesses are on the hunt for customized customer experience solutions. While choosing a company that provides customer experience solutions, it is of utmost importance to look for one whose automation services are highly scalable. A robust tech infrastructure and autoscaling capacity makes it easy to scale call volumes as
Written by Saptarshi SarkarAugust 18, 2023 Conversational AI has ushered in a new era of digital transformation. By 2026, the global digital transformation spending is forecast to reach US$3.4 trillion. This digital transformation wave has taken over the automotive industry as well and it has proven to be beneficial for customers while being profitable for the
Written by Saptarshi SarkarAugust 17, 2023 Bot building is generally complicated. One of the trickiest steps of the bot-building process is integrating the bot to various business systems. Gnani.ai has managed to achieve the seemingly impossible with its low-code/no-code bot builder platform. This platform simplifies the entire bot-building process including integrations by using single-click integrations. Channels
Written by Saptarshi SarkarAugust 16, 2023 The conversational AI tech market is supposed to grow from US$9.6 billion in 2023 to US$47.6 billion in 2033. Gnani.ai has been part of this market for a while and has taken many technical leaps in this time. As research and innovation continued at Gnani.ai, they were soon far ahead
Written by Saptarshi SarkarAugust 14, 2023 An analysis of how ethics feature in the enterprise uses of artificial intelligence. Understanding Ethics If you look up the meaning of ethics in a dictionary, you will find something along the lines of the branch of knowledge that deals with moral principles. Does this seem like something that would
Written by Saptarshi SarkarAugust 10, 2023 A deep dive into how Gnani.ai’s real-time agent assist makes every agent your top performer About Assist365 Assist365 is the real-time agent assist module on Gnani.ai’s unified customer experience (CX) platform. It was designed to reduce the scope for human error while handling customer interactions. It leverages generative AI to
Written by Saptarshi SarkarAugust 9, 2023 An overview of how a call is handled on Gnani.ai’s unified customer experience (CX) platform The Perks of a Unified CX Platform Gnani.ai was the first in the conversational AI market to come up with a unified customer experience platform. For the uninitiated, a unified CX platform means one in
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