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Written by Pallavi CJune 20, 2025 The Business Process Outsourcing (BPO) industry stands at an inflection point. For years, it has relied on incremental improvements through offshore labor arbitrage and basic automation. Now, a seismic shift is underway. Agentic AI in BPO represents more than just another technological upgrade—rather, it’s fundamentally reshaping how organizations structure their
Written by Pallavi CJune 20, 2025 In today’s rapidly evolving B2B SaaS landscape, the conversation around Legacy IVR vs Voice AI Agents has transcended mere technology comparisons to become a critical strategic business decision. This choice directly impacts customer experience, operational efficiency, revenue generation, and ultimately, your company’s competitive positioning in the market. As customer expectations continue to
Written by Pallavi CJune 20, 2025 In today’s hyper-competitive B2B SaaS landscape, organizations are increasingly turning to Voice AI as a strategic differentiator. Yet, despite the technology’s proven potential, many companies continue to evaluate Voice AI ROI through a narrow lens—focusing almost exclusively on Average Handling Time (AHT) reduction. This myopic approach not only undervalues the
Written by Nikitha PrabhuJune 20, 2025 The Indian banking sector presents a David vs. Goliath scenario where massive public sector banks and well-funded private institutions dominate market share, leaving small finance banks to compete for scraps. However, a technological revolution is reshaping this narrative. How small finance banks are using voice AI with market dominators represents one of the most
Written by Nikitha PrabhuJune 20, 2025 The global financial services landscape is experiencing a seismic shift. While 1.7 billion adults worldwide remain unbanked, a revolutionary technology is emerging to bridge this gap: Voice AI. Banking for all: how voice AI democratizes access to financial services represents more than just technological advancement—it’s a fundamental reimagining of how financial institutions
Written by Nikitha PrabhuJune 20, 2025 The banking industry has undergone a seismic transformation over the past decade. What once was a relationship-driven, branch-centric business model has evolved into a digital-first ecosystem where customer expectations are shaped by the instant gratification culture of the modern world. Today’s banking customers demand more than just financial services—they expect
Written by Nikitha PrabhuJune 20, 2025 The retail industry is experiencing a seismic transformation that extends far beyond the simple shift from physical to digital storefronts. Today’s retail landscape is characterized by rapidly evolving consumer expectations, intensifying competition, and an increasingly complex omnichannel environment where success depends on delivering exceptional customer experiences at every touchpoint. In
Written by Shivam SaxenaJune 20, 2025 The retail industry stands at a transformative crossroads where traditional shopping paradigms are being redefined by emerging technologies. With customer expectations soaring to unprecedented heights and competition intensifying across every sector, retailers must deliver exceptional experiences that span every touchpoint in the customer journey. Today’s consumers demand seamless interactions whether
Written by Nikitha PrabhuJune 19, 2025 India’s rural landscape represents one of the world’s largest untapped financial markets, with over 65% of the population residing in villages. For decades, traditional banking institutions have struggled to penetrate these markets effectively, leaving millions underserved. Today, how NBFCs are using AI to tap opportunities in rural India is transforming the entire
Written by Nikitha PrabhuJune 19, 2025 Banking For All: How Voice AI Democratizes Access To Financial Services The global financial services landscape is experiencing a seismic shift. While 1.7 billion adults worldwide remain unbanked, a revolutionary technology is emerging to bridge this gap: Voice AI. Banking for all: how voice AI democratizes access to financial services represents more
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