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Written by Gnani MarketingAugust 13, 2021 Why Voice Biometrics In Banking Is The Future Of Online Banking Banks have to constantly stay on top of the best methods for authentication to combat online fraud. Traditionally, banks have used knowledge-based authentication methods like PINs, passwords, and one-time passwords. Now, the demand for contactless and seamless technologies has
Written by Gnani MarketingAugust 10, 2021 Technology has significantly boosted customer services and lowered brand-to-consumer response times. Technology has propelled customer service by speeding up communications, driving convenience, maintaining self-serve options, and enabling targeted marketing campaigns. Customers have become more technologically aware, and thus, they favor digital channels that reduce the need for live agents. Devising
Written by Gnani MarketingAugust 6, 2021 Contact Centers have already been the focal point of rapid automation, and the COVID-19 pandemic has only accelerated this transformation. The pace at which Conversational AI is developing has us wondering about the multi-fold benefits it brings to the table across functions. As per a Research And Markets report, the global
Written by Gnani MarketingAugust 3, 2021 In our last blog post Future Of Healthcare And Patient Engagement Platforms, we have seen how the patient engagement platform is helping healthcare professionals deliver better care to their patients and what patients really expect from a patient engagement platform. In this one, let us see how Conversational AI has
Written by Gnani MarketingJuly 30, 2021 Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population uses some form of voice technology on their mobile devices. A few years ago, listening to your favorite music meant trudging to your laptop and patiently waiting while
Written by Gnani MarketingJuly 24, 2021 The current pandemic has not only affected businesses negatively but also fast-forwarded technology adoption. It has compelled us to learn how to embrace technology to deliver a better customer experience. The healthcare industry has always been a quick adopter of the latest technologies to save lives and improve the patient
Written by Gnani MarketingJuly 23, 2021 The Rise of Voice Authentication Biometrics as a Security Solution The COVID-19 outbreak has triggered a world of innovation across various new verticals. Whether it is automation solutions through AI-powered chatbots or setting up remote contact secure offices, technology is facilitating such access changes. Widespread digitization has also increased the
Written by Gnani MarketingJuly 19, 2021 The insurance sector is today at crossroads between digital transformation and customer retention. There is an urgent need to address customer needs, develop new customer acquisition/retention models, and most importantly ensure a great CX. Managing business operations manually and following traditional methods may be overwhelming for the companies to meet
Written by Gnani MarketingJune 26, 2021 When most marketing efforts are virtually identical, the best way to grow a business is to improve the customer experience. Today, there are more channels than ever for customers to use, besides multiple devices; and that’s not even considering the offline channels of marketing and customer service that are still
Written by Gnani MarketingMay 28, 2021 Sales of voice-activated smart speakers exceeded 150 million units in 2020, showing that voice-assistance-based customer experience solutions are now firmly entrenched in the consumer space. The natural next step is to offer inbound customer service via intelligent conversational AI assistants like voicebots. Chatbots are already prevalent with 80% of customers
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