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Written by Gnani MarketingJuly 30, 2021 Voice recognition technology is gaining ground at an unprecedented rate. Based on a report from Google, 27% of the global online population uses some form of voice technology on their mobile devices. A few years ago, listening to your favorite music meant trudging to your laptop and patiently waiting while
Written by Gnani MarketingJuly 24, 2021 The current pandemic has not only affected businesses negatively but also fast-forwarded technology adoption. It has compelled us to learn how to embrace technology to deliver a better customer experience. The healthcare industry has always been a quick adopter of the latest technologies to save lives and improve the patient
Written by Gnani MarketingJuly 23, 2021 The Rise of Voice Authentication Biometrics as a Security Solution The COVID-19 outbreak has triggered a world of innovation across various new verticals. Whether it is automation solutions through AI-powered chatbots or setting up remote contact secure offices, technology is facilitating such access changes. Widespread digitization has also increased the
Written by Gnani MarketingJuly 19, 2021 The insurance sector is today at crossroads between digital transformation and customer retention. There is an urgent need to address customer needs, develop new customer acquisition/retention models, and most importantly ensure a great CX. Managing business operations manually and following traditional methods may be overwhelming for the companies to meet
Written by Gnani MarketingJune 26, 2021 When most marketing efforts are virtually identical, the best way to grow a business is to improve the customer experience. Today, there are more channels than ever for customers to use, besides multiple devices; and that’s not even considering the offline channels of marketing and customer service that are still
Written by Gnani MarketingMay 28, 2021 Sales of voice-activated smart speakers exceeded 150 million units in 2020, showing that voice-assistance-based customer experience solutions are now firmly entrenched in the consumer space. The natural next step is to offer inbound customer service via intelligent conversational AI assistants like voicebots. Chatbots are already prevalent with 80% of customers
Written by Gnani MarketingMay 14, 2021 Conversational AI In Sales Automation— A Hybrid State Of Modern Business Bots are the new black. They’re taking over our phones, social media feeds, and customer service channels. You can even get them to text you news updates or set reminders about the things that matter most to you.
Written by Gnani MarketingApril 21, 2021 Whether a company develops products or provides services, delivery times are speeding up. In this age of competition, not only should customers get their purchases on time, but the customer service experience must also be seamless. This is where the transformational nature of artificial intelligence can be leveraged to drive
Written by Gnani MarketingApril 12, 2021 Automating customer interactions at scale for various use cases across industries can be a difficult technical problem to solve. Especially, when you are building customized AI/ML-based voice-bot solutions for multiple languages, dialects, and use cases. Gnani.ai is thrilled to announce that we have consistently automated over a million customer voice
Written by Gnani MarketingApril 5, 2021 Over the years, the demand for hosting cloud-based products on cloud marketplaces has increased dramatically. Many CXOs have turned to cloud marketplaces to buy and implement advanced technology solutions. According to Jay McBain, Forrester’s principal analyst of channel, partnerships, and ecosystems, 73% of B2B buyers report that buying through eCommerce,
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