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Written by Gnani MarketingJanuary 24, 2022 Holidays bring a lot of cheer to our lives. Unfortunately, customer service representatives are often busy resolving an influx of eager customer queries during this time. Unhappy customers usually expect quick resolutions and immediate guarantees, which leads to prolonged discussions. Any organization reliant on legacy processes finds that dealing with
Written by Gnani MarketingJanuary 20, 2022 We’re happy to announce Gnani.ai has been selected as one of India’s top emerging & innovative software product companies in the NASSCOM Emerge50 Awards 2021 (Enterprise category).
Written by Gnani MarketingJanuary 18, 2022 Conversational AI is changing the way customers interact with companies through AI-powered automation techniques that make machines more human-like with every interaction. Instead of calling and waiting on the hotline, most consumers actually prefer direct messaging services while interacting with a company. And for businesses, the biggest win is to
Written by Gnani MarketingJanuary 13, 2022 Conversational AI In Sales Automation— A Hybrid State Of Modern Business “There are plenty of reasons why you should be using conversational AI in sales automations, especially for the inbound sales calls.” Bots are the new black. They’re taking over our phones, social media feeds, and customer service channels. You
Written by Gnani MarketingJanuary 10, 2022 After proving extremely instrumental in scientific study, conversational AI is fast infiltrating the e-commerce sector as an indispensable tool. Businesses leverage Conversational AI in ecommerce to obtain deeper analytical insights, develop more precise suggestions for customers, cut operating expenditures, and stay one step ahead in the competition. As technology evolves,
Written by Gnani MarketingJanuary 5, 2022 Conversational AI in customer service has completely changed the outlook of call centers when it comes to handling holiday hours. Even from the other side, it’s estimated that 25% of customers will switch to voice interactions by 2023. With tremendous potential on the cards, AI-powered voice bots are here to
Written by Gnani MarketingDecember 24, 2021 The first successful AI was developed in 1935 by British Mathematician Alan Turing to decipher the Nazi’s encrypted message. From the day of its invention to date, AI is being used to simplify time-consuming jobs and reach goals quickly. The beginning of 2021 itself had lots of expectations, and every
Written by Gnani MarketingDecember 21, 2021 Understanding The Importance Of Conversational AI In Clinical Workflow Automation There have been tremendous advancements in conversational AI in healthcare since the medicos at MIT Laboratory demonstrated the superficiality of communication between humans and machines, and this happened as early as 1966. It was called ELIZA, a natural language processing
Written by Gnani MarketingDecember 16, 2021 If there is one thing that customers unanimously agree on, it is that they hate waiting on calls or queues. Reducing customer waiting time is one of the most effective ways to improve satisfaction levels. Artificial intelligence provides the most effective interventions to reduce waiting time. The integration of conversational
Written by Gnani MarketingDecember 13, 2021 The end goal of every marketing strategy is to convert the audience/visitor into a paying customer, though the time necessary to achieve that may vary according to the nature of the channel. Various AI technologies have been added to the marketing and sales conversion funnel at all stages to increase
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