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Written by Shivam SaxenaDecember 5, 2024 In rural India, financial inclusion has always been a daunting challenge. Non-Banking Financial Companies (NBFCs) have played a pivotal role in bridging this gap, enabling access to credit and financial services where traditional banking infrastructure often falls short. However, reaching the last mile has never been a straightforward journey. By
Written by Vaishakh KPDecember 4, 2024 Generative AI represents a transformative leap in artificial intelligence, empowering machines to create content and perform tasks once considered exclusive to human capabilities. From crafting text and generating images to composing music and simulating conversations, this cutting-edge technology is driving innovation across industries and transforming industries and customer experiences. This
Written by Shivam SaxenaDecember 4, 2024 The world of banking, financial services, and insurance (BFSI) is undergoing a profound transformation, driven by the rapid adoption of advanced technologies. Among these, Generative AI stands out as a disruptive force, reshaping how organizations operate, innovate, and serve customers. For leaders in the BFSI sector, understanding and leveraging this
Written by Shivam SaxenaDecember 3, 2024 India is a land of unparalleled diversity, with over 1.4 billion people forming a cultural mosaic rich in heritage, languages, and dialects. From the poetic cadence of Urdu in the North to the melodic rhythms of Tamil in the South, and the countless regional dialects in between, India is home
Written by Vaishakh KPDecember 3, 2024 As businesses in India expand their reach to diverse regions and markets, effective communication with customers is becoming more crucial. One of the biggest challenges in this process is overcoming language barriers—where businesses struggle to communicate with customers in their preferred language or cultural context. With India being a multilingual
Written by Shivam SaxenaNovember 29, 2024 Insurance companies have always walked a fine line between ensuring timely payments and maintaining strong customer relationships. Missed premium payments can lead to policy lapses, adding stress for both customers and insurers. Traditional payment reminders—often impersonal and rigid—have long been a weak link in the process. Now, with Generative AI
Written by Vaishakh KPNovember 29, 2024 The rapidly evolving landscape of artificial intelligence has seen voice assistants emerge as groundbreaking technology. Initially, these assistants performed basic tasks like setting alarms and checking the weather with limited capabilities. This phase, driven by Interactive Speech Recognition (ISR), allowed machines to execute simple spoken commands. These early voice assistants,
Written by Shivam SaxenaNovember 28, 2024 In an industry where operational efficiency means profitability, BFSI has to bear the pressure for cost reduction without compromising on service quality continuously. The operational expenditure comprises a huge chunk of the budget in BFSI, and therefore, the dire need for scalable and efficient solutions has made Customer Experience Automation
Written by Vaishakh KPNovember 28, 2024 Breaking barriers in human-technology interaction, Virtual Assistants powered by Generative AI are redefining Digital Experiences. These tools respond to spoken commands, offering real-time assistance and empowering users with diverse needs to engage seamlessly with digital platforms. From aiding individuals with disabilities to overcoming language gaps, Virtual Assistants are crafting a
Written by Vaishakh KPNovember 27, 2024 Businesses are increasingly focused on evaluating the performance of their customer care agents to maintain high service standards. However, traditional methods relying on basic analytics and manual reviews struggle to handle the growing volume of customer interaction data. With only 5% of customer support calls audited manually, valuable insights are
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