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Written by Gnani MarketingApril 5, 2022 The history of Conversational AI bots follows the same trends as other technological advancements. They developed gradually until the 90s, and then the new developments rolled out faster than ever seen in the annals of technological evolution. From the 2000s, there have been improvements in Conversational AI technology at a
Written by Gnani MarketingMarch 31, 2022 Rise in Voice commerce & The Role of Conversational AI in it “Hey Alexa, buy more detergent powder” That’s mostly it and you’re done shopping! Over the past few years, e-commerce has evolved to be one of the primary modes of shopping. And now, consumers don’t even have to sit
Written by Gnani MarketingMarch 24, 2022 One of the most common reasons why customers jump ship to a competitor is because of shoddy service. If you can’t get it right, then no matter how good your product is in the market, things will come crashing down. Customer service is gauged on customer interactions.
Written by Gnani MarketingMarch 23, 2022 Call centers are the voice of customer service for businesses around the globe. There have been incredible improvements in the technology that these centers use. In this article, we are going to look at critical call center metrics to measure your customer service. Let us look at some highly important
Written by Gnani MarketingMarch 21, 2022 Your customers want to be treated right, get their issues resolved quickly, and you are obligated to make the entire experience as simple and smooth as possible for them. In this article, we will compare multichannel service Vs. Omnichannel customer service, the differences between the two, and why the latter
Written by Gnani MarketingMarch 18, 2022 6 Tips To Simplify Your Real Estate Lead Generation Strategies There is no magic bullet in the real estate business. Otherwise, every agent would’ve been a multi-millionaire. Real estate is a heavily competitive market where everyone is using the same type of marketing strategies to generate leads for them. Everyone
Written by Gnani MarketingMarch 15, 2022 Automation has stopped being a scary word as emerging technologies improve efficiency and create new roles where people make more satisfying contributions. It is the answer to the long-persistent problems of keeping customers engaged and happy. Many customer service automation tools can enhance customer experience, promoting retention and brand loyalty.
Written by Gnani MarketingMarch 10, 2022 Benefits of Omnichannel Analytics In Providing Personalized Customer Service Customer experience is the heart and soul of every business. No matter how good your product is, if there is no culture of data-driven customer service, you are setting up your business for failure. One of the first provisions you should
Written by Gnani MarketingMarch 7, 2022 The need for an intelligent automation strategy as well as its adoption rate varies between enterprises and even inside teams within each enterprise based on their individual priorities. On a very high level, knowing where process pain points allow the focus on peripheral processes and understanding where deliberate change can
Written by Gnani MarketingMarch 4, 2022 Imagine most of your customers turn into brand evangelists; they like your brand so much that they provide free word-of-mouth marketing and share their positive experiences, bringing you new business and making customer retention easy breezy. This vision can become a reality if your business makes a point of exceeding
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