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Written by Gnani MarketingJune 29, 2023 Managing collectors is challenging for debt collection agencies. Yet, Experian research shows 52% of site visitors proceed to payment schedules, emphasizing the value of an omnichannel presence. V12data.com highlights that a strong omnichannel approach can boost revenue by 9.5% annually. This benefits debtors and collectors alike, while also addressing other
Written by Gnani MarketingDecember 27, 2022 Understanding the Features of Assist AI Platform for Enhancing Customer Experience Assist AI is an artificial intelligence-driven agent assist platform that helps businesses enhance customer experience. It uses machine learning to provide personalized recommendations, automated chatbots, and analytics. The Assist AI platform can create personalized customer experiences by automatically recognizing
Written by Gnani MarketingDecember 27, 2022 Understanding the Importance of Artificial Intelligence in Customer Service and AI Agent Assist With the rise of digital technology, customers expect a more personalized and efficient experience when interacting with businesses. As a result, companies are turning to Artificial Intelligence (AI) to help them provide better customer service. AI-powered customer
Written by Gnani MarketingDecember 27, 2022 Importance of AI-Enabled Agent Assistance in Contact Centers In a contact center, agent assistance is an essential tool that enables agents to resolve customer issues more quickly. AI agent assistance helps agents provide personalized and empathetic support while increasing service efficiency.
Written by Gnani MarketingDecember 27, 2022 What Is an AI Agent Assist? An AI agent assist is a virtual assistant that can interact with you in a way that is indistinguishable from an actual human. You can use AI agent assist in automating workflows and reducing manual effort in your business. It’s often used for customer
Written by Gnani MarketingDecember 27, 2022 The Role of Agent Assist Bots in Making Your Customer Support Agents’ Life Easier Customer support agents are the backbone of any organization. They are the primary point of contact for customers and often deal with all types of customers. What if there was an agent assist bot to help
Written by Gnani MarketingOctober 31, 2022 A Beginner’s Guide to Speech Recognition AI AI speech recognition is a technology that allows computers and applications to understand human speech data. It is a feature that has been around for decades, but it has increased in accuracy and sophistication in recent years.
Written by Gnani MarketingOctober 31, 2022 An In-Depth Guide to Conversational AI Conversational AI is a subset of artificial intelligence that enables human-to-machine conversation. It makes interacting with computers more natural and intuitive for users. The technology has been around for ages but only recently gained popularity as it became more accessible to consumers. This blog
Written by Gnani MarketingOctober 31, 2022 Voice biometrics is a field of study which utilizes voice-based features to identify individuals. This voice authentication technology has been used in many applications, including banking, healthcare, and law enforcement. Due to increased demand from enterprise customers who want more secure authentication solutions, voice authentication is touted to grow at
Written by Gnani MarketingOctober 19, 2022 Understanding the Importance of AI in Omnichannel Strategy Omnichannel means your customers can discover your brand through multiple channels: search engines, social media, email newsletters, and more. Omnichannel isn’t just about ensuring customers have access to your products; it’s also about making sure they know what those products are, how
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