Gnani.ai is now SOC 2 Type II accredited!
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Written by Gnani MarketingJuly 25, 2023 At Gnani.ai, we are passionate about empowering businesses to deliver exceptional customer experiences. In this blog, we explore the revolutionary world of voice biometrics, an AI-powered technology that has been transforming the user authentication process. It is paving the way for streamlined interactions, enhanced security, and improved efficiency in contact
Written by Gnani MarketingJuly 25, 2023 SOC or System and Organizational Control is a suite of reports produced during an audit. SOC 2 Type II compliance applies to all service providers that process and store customer data. These reports from accredited auditors can be used by customers to identify the risks involved in outsourcing a service.
Written by Gnani MarketingJuly 20, 2023 Gnani.ai harnesses the powers of generative AI to help businesses get to the next level Generative artificial intelligence and LLMs have become buzzwords in the business world. According to a recent Forbes Advisory survey, 97% business owners think LLMs can make a positive impact on their businesses while 64% business
Written by Gnani MarketingJuly 19, 2023 Debt collection companies aim to maximize their recovery rates, streamline operations, and reduce costs but there are a significant number of challenges they face. Automating intelligent conversations can help deal with such challenges. This is why conversational AI emerges as a game-changer in the debt collection industry. It is revolutionizing
Written by Gnani MarketingJuly 17, 2023 How can real-time agent assistance benefit debt collection firms? The advantages of real-time agent assistance in debt collection improves agents’ general efficiency and performance. According to agent experience data gathered from Credgenics’ CG Collect field debt collections app, 66% of field debt collections agents failed to meet their goals. These agents
Written by Gnani MarketingJuly 17, 2023 How do automated call notes, call summaries, and call disposition benefit debt collection businesses? It has been found that automating debt collection has numerous benefits over manual collections. How Debt Collection Agent Efficiency Is Improved and AHT Is Decreased by Automated Call Wrap-Up Time is critical in the hectic business
Written by Gnani MarketingJuly 17, 2023 Debt collection businesses can gain a lot from omnichannel bots, such as SMS, phone, and chatbots. Let’s look at how they influence the effectiveness and efficiency of debt collection attempts. Omnichannel debt collection bots enhance connectivity ratio By enabling 24/7 accessibility, bots raise the likelihood of engaging with debtors. Automated
Written by Gnani MarketingJuly 4, 2023 The auto loan market is growing at an exponential rate. The global automotive finance market size is expected to reach USD 394.06 billion by 2028. Because of the increase in vehicle loan debt, it is becoming extremely difficult for lenders and debt collection companies to recover past-due payments. This is
Written by Gnani MarketingJuly 3, 2023 According to a PwC report, the global GDP will see a rise of 26% by 2030. This rise will be partly aided by generative AI. So, it is easy to conclude that debt recovery is also being revolutionized with generative AI. As per industry reports, the use of generative AI
Written by Gnani MarketingJuly 3, 2023 About twelve years ago, there were about 10,000 debt collection firms in the US but that number has fallen to less than 7,000 in recent years. Does this mean that there are no more debts and no debt collection? No. The number of debt collection firms have dwindled because debt
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