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Written by Shivam SaxenaFebruary 19, 2025 Voice AI is rapidly changing the businesses, especially those in the Banking, Financial Services, and Insurance (BFSI) sector, interact with customers. The global voice-based customer service market is predicted to reach a great height, highlighting the increasing adoption and potential of voice agents to improve customer engagement and drive conversions. The
Written by Vaishakh KPFebruary 18, 2025 Customer expectations are higher than ever. Businesses must provide instant, efficient, and personalized support to stay competitive. Customer service automation is at the forefront of this transformation, using AI-driven customer support to streamline interactions, reduce response times, and enhance customer satisfaction. With AI in customer service, organizations can automate routine
Written by Shivam SaxenaFebruary 17, 2025 Contact center automation is transforming customer service by leveraging Gen-AI, LLMs, SLMs and ASR. Businesses can enhance efficiency, reduce costs, and improve customer experience (CX) by integrating AI automation into their contact center operations. This ultimate guide explores everything you need to know about contact center automation, from its key
Written by Vaishakh KPFebruary 6, 2025 Customer support is evolving rapidly. What once relied on human agents and scripted bots is now shifting towards Agentic AI—a groundbreaking approach to AI-powered customer support that enables real-time decision-making, independent task execution, and seamless customer interactions. But what makes Agentic AI different from traditional AI agents? And why should
Written by Shivam SaxenaJanuary 27, 2025 What is Agentic AI? Agentic AI refers to artificial intelligence systems that can operate independently, making decisions and taking actions without constant human input. Unlike traditional AI, which relies on predefined rules and instructions, Agentic AI adapts to its environment, learns from interactions, and solves problems dynamically. This ability to
Written by Shivam SaxenaJanuary 23, 2025 The Origins of Conversational AI in BFSI The origins of Conversational AI platforms for the BFSI sector can be traced back to the late 20th century. In the 1980s, Interactive Voice Response (IVR) systems emerged, enabling customers to interact with automated phone systems using voice commands. These systems laid the
Written by Vaishakh KPJanuary 21, 2025 How is customer service evolving to keep up with today’s fast-paced digital world? Businesses are now under immense pressure to deliver quick, efficient, and personalized support as customer expectations continue to rise. Enter Conversational AI—the future of customer interactions. This groundbreaking technology automates and enhances customer engagement across multiple channels.
Written by Vaishakh KPJanuary 10, 2025 Are you a healthcare provider struggling to balance quality patient care and rising costs? Voice AI Can Help Healthcare optimize resources, reduce staffing expenses consuming 60% of budgets, and enhance care quality. Let’s explore this transformative solution. The Evolution of Healthcare Communication Remember the days when healthcare facilities relied entirely
Written by Shivam SaxenaJanuary 9, 2025 Did you know that 93% of consumers express satisfaction with their voice assistants? Voice AI is gaining widespread approval for its ability to Redefining Customer Accessibility and how businesses connect with their customers. However, many banks and financial institutions still face challenges in keeping up with customer expectations, often held
Written by Vaishakh KPJanuary 7, 2025 Why Does Overbooking Happen in Healthcare? Have you ever wondered why healthcare facilities struggle with overbooking despite advanced scheduling systems? Overbooking often arises from last-minute cancellations, unpredictable patient needs, and the challenge of balancing provider availability with high demand. This leads to administrative stress, longer wait times, and patient dissatisfaction.
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