Omnichannel Feedback

Transcribe audio and video recordings with deep learning speech recognition

Gnani Dhwani - Speech to Text

Gnani’s Omni channel feedback analysis takes into account the interactions of the customers through calls, chats, emails, social media and makes a detailed analysis giving you a clear picture of the customers perception about your business.

Omni Channel support provides you

A single, uniform administration tool for phone calls, chats, emails, surveys and other interactions.

Understand your customer’s context with full visibility into their support history.

Personalize experience for all the customers who reach out to you.