Automatic Word Cloud Generation With NLP

Transcribe audio and video recordings with deep learning speech recognition

Gnani Dhwani - Speech to Text

Gnani’s automatic word cloud generator allows you to identify, for instance, whether a particular contact method is preferred and why; whether one channel is used consistently following another; whether efforts to push more interactions to self-service or chat are successful and many such.

Auto word cloud generation lets you

Understand the most used keywords or phrases: Aids you in understanding the reasons for the calls.

Analyse the area of concern: Suppose a particular keyword is uttered more, you can understand the reason behind the dissatisfaction by accessing all the calls that contain that keyword

Increase sales effectiveness: By taking key inputs from the calls that went positively and correcting from the ones that went negatively.