Auto Call Categorization

Every conversation that occurs between your business and your customers contains certain phrases, keywords,sentiment and language patterns.

Gnani Dhwani - Speech to Text

Based on keywords spotting and intent analysis, Gnani’s Auto Call Categorizer enables you to automate all your call classification.This helps you in accessing, reviewing and analyzing these conversations to obtain crucial business insights that aids in you making strategic decisions to improve your business.

Gnani’s auto call categorization provides you

Categorization with intent of all the calls based on your domain requirements

Word cloud of the all the topics to provide you with in depth analysis.

Sub categorization under the broadly categorized calls to inspect the trending topics