Our speech engine helps you in real time analysis and post call analysis
Real time analytics: Real-time analytics allows businesses to react without delay. Gnani’s real time advanced speech analytics aids you in
Assisting the agents in real time
Makes sure your agents don’t miss out on crucial business opportunities by alerting them on what keywords to use with visual cues on screen.
Know your agents in call behaviour, call effectiveness, weakness and strengths so that you have a clear picture of your agents performance.
Real time sentiment Analysis
During the course of the call our engine is armed with analysing the sentiment and the intent of the agent and the customer.This helps you in knowing the agents behaviour and detect the customers emotion and gain crucial insights in real time.
Speaker separation using complex acoustic algorithms allows separation of speakers on a single audio channel into two virtual channels which allows both the customers and agents speech to be analyzed discreetly.
Post call analytics: Once the recorded calls are run through our speech analytics engine you can get insight into various parameters like
Uses sentiment analysis to give you insight into knowing how satisfied your customers are with your service
By analyzing the previous interaction our engine helps you in predicting the customers most likely not to use your services.
Improve retention rates
From the previous interactions we help you in providing personalized content for the existing customers thereby helping you in increasing the retention rates.