Advance Speech Analytics
Our speech engine helps you in real time analysis and post call analysis.
Our speech engine helps you in real time analysis and post call analysis.
Makes sure your agents don’t miss out on crucial business opportunities by alerting them on what keywords to use with visual cues on screen.
Know your agents in call behaviour, call effectiveness, weakness and strengths so that you have a clear picture of your agents performance.
During the course of the call our engine is armed with analysing the sentiment and the intent of the agent and the customer.This helps you in knowing the agents behaviour and detect the customers emotion and gain crucial insights in real time.
Speaker separation using complex acoustic algorithms allows separation of speakers on a single audio channel into two virtual channels which allows both the customers and agents speech to be analyzed discreetly.
Uses sentiment analysis to give you insight into knowing how satisfied your customers are with your service
By analyzing the previous interaction our engine helps you in predicting the customers most likely not to use your services.
From the previous interactions we help you in providing personalized content for the existing customers thereby helping you in increasing the retention rates.
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